Thought leadership

Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.

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Thought leadership April 28, 2016 3 min read

97% of Customers Say Customer Service Is a Key Differentiator in Their Decisions

–THIS IS A DRAFT– Survey says: customers around the world expect more In a world where companies compete more and more on the basis of customer experience, understanding what those customers expect.
Thought leadership April 27, 2016 1 min read

Connecting Customers and Businesses Through Digital Transformation

Microsoft Envision has come and gone, but the stories of digital transformation being told are only just beginning to be told.
Thought leadership April 27, 2016 2 min read

Using the crossreference system as a learning tool

There can be times when you are unsure of how and why a certain feature works in AX.
Thought leadership April 27, 2016 2 min read

When a user add cues to AX 2012 role center then other users cannot see those cues

Scenario: A custom cue has been created and you want to add this cue in addition to some standard cues to a specific role center so that all users of the role center can see the cues.
Thought leadership April 26, 2016 2 min read

Supply Chain Management and the Internet of Things

The Internet of Things is changing business as we know it.
Thought leadership April 25, 2016 4 min read

Why Use Social Insights to Improve Customer Engagements?

That’s What Your Competition’s Doing We live in a time of disruption.
Thought leadership April 22, 2016 2 min read

See Intelligent Business Solutions on Display at Hannover Messe 2016

Hannover Messe has long been an eagerly anticipated annual occurrence on the global manufacturing calendar, and the 2016 event is no exception.
Thought leadership April 22, 2016 2 min read

Get Exclusive Insights on Customer Engagement: Join Microsoft at CRM Evolution

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently.
Thought leadership April 22, 2016 1 min read

How to cancel an exchange adjustment

There can be situations where you need to cancel an exchange adjustment.
Thought leadership April 21, 2016 4 min read

Paul Greenberg: Good Service and Good Product Aren’t Enough Anymore

“The expectations of the 21st-century customer have a huge impact on what customer service has to be.
Thought leadership April 21, 2016 1 min read

Change Administrator password after AX 2012 demo environments has been deployed from Lifecycle Services

When you deploy a cloud-hosted Dynamics AX 2012 demo environment from Lifecycle Services (LCS), the password for Administrator is fixed and well known.
Thought leadership April 20, 2016 3 min read

Partner Highlight: Columbus Excels with Digital Transformation

Columbus, an international consultancy, delivers Microsoft-based solutions in three key industries: manufacturing, food and retail.

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