Smarter sales planning with LinkedIn Sales Insights for Dynamics 365 Sales
It comes as no surprise that today’s world is driving a seismic shift in B2B sales.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
Refine results
Products
Content Type
Publish date
-
-
4 principles of successful voice of the customer programs
Understanding your customers starts with gathering their feedback. -
Why Simple’s CEO thinks exciting times are ahead in 2021
As we enter 2021, we reached out to a few Microsoft partners and asked if they could share with us about their experiences from 2020—how they and their customers faired amidst the challenges presented by the onset of the COVID-19 pandemic, as well as what trends they’re seeing, what lessons they had learned, and what predictions they had for 2021. -
Top 3 customer data platform trends for 2021
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming. -
Building customer relationships through relevant and unified personal experiences
Retail used to look different. It was local; it was a relationship. -
Why a knowledge base is important in delivering exceptional customer service
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes. -
3 reasons to accelerate your migration journey to Dynamics 365
Having spoken to over 300 Microsoft Dynamics 365 on-premises customers, I have a lot of empathy for companies that are faced with the decision to migrate to the cloud. -
How Dynamics 365 Guides is transforming remote nursing education
The pandemic has profoundly impacted educators across the world. -
Changing the customer experience for better customer connections
While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a shift toward a B2C-type experience within B2B impacting how customers expect to be understood and communicated with. -
How you can collect feedback and protect customer information
As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. -
Fraud trends part 3: fraud in the food service industry
In this blog series we are exploring the latest fraud related events and issues on the rise in our digitized world. -
Quickly respond to changing retail needs with an intelligent supply chain
Truly engaged, always connected As digital commerce continues to evolve and become an integral revenue stream for retailers and consumer goods companies, it is paramount for these companies to digitally transform their supply chain as well.
