Dynamics 365 is first SaaS solution granted JAB High P-ATO
Dynamics 365 Government achieves FedRAMP High P-ATO from JAB; only SaaS to achieve authorization from JAB at high impact level.
Analyst reports
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Microsoft Dynamics 365 for Sales named a leader in latest The Forrester Wave: Sales Force Automation Solutions, Q2 2017
As we head into the new fiscal year at Microsoft, we continue to see the transformation of the buyer-seller dynamics. -
Read the Forrester Report: Define New Metrics for Digital Business Success
In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital transformation. -
Update to the Vendor 1099 Information Reports for the tax reporting year 2016
For the reporting year 2016, minor adjustments have been made to the Vendor 1099 Information reports in Dynamics NAV. -
Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at Gartner Summit
According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and business. -
INFOGRAPHIC: 2016 State of Global Customer Service
No matter where you are in the world today, one thing is for sure. -
INFOGRAPHIC: 2016 U.S. State of Customer Service
As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can. -
INFOGRAPHIC: The Financial Impact of Customer Service
There is a high price to pay for poor customer service, while conversely, there is money to be made from consistently delivering a satisfying customer service experience. -
INFOGRAPHIC: 2016 State of Knowledge for Customer Service
Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. -
2016 Customer Service Trends: Empower Every Employee to Serve the Customer
“Most employees are trying to engage the empowered customer with the same siloed technologies and stagnant knowledge repositories they’ve used (or not used) for years. -
2015 Global Customer Service Report: Customer Expectations and Location, Location, Location
Everyone knows that real estate is all about location, location, location. -
INFOGRAPHIC: 2015 U.K. State of Multichannel Customer Service
With the Institute of Customer Service reporting that customer satisfaction in the U.
