INFOGRAPHIC: 2016 State of Global Customer Service
No matter where you are in the world today, one thing is for sure.
Business Decision Makers
Refine results
Products
Content Type
Publish date
-
-
Making Customer Engagement a Two-Way Street
Empowered by the explosion of social media channels and knowledge of the availability of their personal data, today’s customers aren’t satisfied with services not tailored to their tastes or. -
Next steps after placing an order for the new Dynamics AX through CSP
There are two options to create an LCS Project and work on behalf of the customer: Prerequisite: You must be a Cloud Solution Provider partner who has recently sold the new Dynamics AX to a customer Option 1: After you associate the required number of licenses to a customer tenant, click <Customer name> > Service […] -
Account-Based Marketing? Try Account-Based Everything!
By now you’ve probably heard of account-based marketing. -
Use of license plates associated with a container type to drive warehouse management processes
When using Warehouse management II, you can use different types of pallets to control storage policies. -
How Project Funding Allocation works with amounts that exceed Funding Limits
In AX 2012 R3 CU10, Project Management and Accounting allows the creation of Funding Limits and Funding Rules under the Project Contract. -
Deprecation announcements with Dynamics CRM Online 2016 Update 1 and Microsoft Dynamics CRM 2016 Service Pack 1
In order to continue to provide great capabilities for people using Microsoft CRM we occasionally need to replace older capabilities with better ones. -
55% of Customer Service Interactions Now Begin Online
Consumers today expect to engage with brands just as easily online and on their mobile devices as they do on the phone or in person (if not more so). -
How to get changes from a hotfix package
There were several requests asking to provide information on what exactly is changed in a hotfix and what’s included as a dependency. -
#CustomerDriven: Catching Up with Rolls-Royce and Blendtec
If you missed it or just can’t wait to hear more, Customer Driven debuted enhanced customer engagement tools from Microsoft Dynamics CRM and showcased differentiated customer service and business. -
Learn Dynamics AX Strategy and More at Microsoft Ignite
Ready to join the Dynamics team at Microsoft Ignite? Now you can start planning exactly which topics, issues, and ideas you want to dive into.
