Sales Productivity Series: Harnessing Technology for Better Selling
Whether it’s the Internet or mobile devices, technology has changed the way buyers are buying, allowing them to plug in from anywhere to do their own research.
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Microsoft Dynamics CRM Online Service Expansion Continues with Australia Datacenters
Six months ago, we set the ambitious goal to significantly expand our CRM online service , empowering our customers to successfully operate their business solutions in the cloud all around the world. -
Microsoft Dynamics CRM Online Meeting the Needs of Government Customers
All government workers, whether they work in a federal agency in Washington D. -
Victory On the High Seas: Successful Selling on Social Networks
Social networks aren’t exactly undiscovered country when it comes to your business. -
The 80s Called: They Want Their Customer Service Back
I’ve read a lot of customer service reports lately that show, in 2014, the telephone still remains the preferred customer service channel. -
15 Customer Service Predictions for 2015 & Beyond
“The trouble with the future is that is usually arrives before we’re ready for it. -
Are you the King James of social selling?
Whether you’re devastated that he left Miami or thrilled to have him back in Cleveland, analysts and fans can both agree that LeBron James is one of the best players in the NBA. -
Microsoft Dynamics’ Continued Commitment to Government
Today, we are pleased to announce the general availability of Microsoft Dynamics CRM Online for the US Government . -
Customer Service is Everyone’s Job
A continuing problem with customer service today is that many view it as a job for the few (the customer service department), when in fact it is a role for all. -
Microsoft Dynamics: Empowering Retailers to Engage with their Customers
This week’s National Retail Federation’s Big Show in New York City will feature the latest technology products and solutions for retailers. -
It’s Not About You: Five Ways to Surprise and Delight Your Retail Customers
You always want to be in conversation with your customers—that much is obvious. -
2015 Customer Service Trends to Watch
As time and technology advance, customer service delivery – with the continuing emergence and convergence of service channels – is becoming increasingly complex.
