Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026
The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the work.
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Enable accelerated growth with confidence: A Forrester TEI study projects more than 200% ROI over three years and six-month payback using Dynamics 365 Business Central
Microsoft commissioned Forrester Consulting to evaluate the potential return on investment organizations may realize by deploying Business Central. -
Becoming a Frontier Manufacturing Firm: Agentic decisions across the manufacturing value chain
At Hannover Messe 2026, Microsoft is showcasing how agentic ERP with Copilot, agents and Dynamics 365 helps manufacturers replan faster, make better production tradeoffs, and meet or exceed customer service SLAs. -
Turning customer experience into a growth engine
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. -
From intelligence to impact: How agentic AI is reshaping today’s supply chain
As supply chains become more dynamic, the way work gets done and operations are run is changing, and agentic AI is at the forefront. -
Copilot Cowork: From conversation to action across skills, integrations, and devices
Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. -
Reinventing source-to-pay with agentic ERP
Explore how AI agents transform source-to-pay by supporting faster insights, smarter actions, and more resilient procurement operations. -
Customer experience leadership in the age of AI: A new operating model with Dynamics 365
The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and what organizations are built to support. -
Agentic CRM in the flow of work: How AI is transforming sales and rebuilding customer trust
When sellers can access customer context, relationship insights, next best actions, and agentic recommendations inside the tools they already use every day, they can respond faster, engage more thoughtfully, and build trust more consistently at every stage of the buying journey. -
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the new standard—right in the flow of work. -
Customer insights, reimagined: The intelligence layer powering agentic customer experience
Customers expect a single, continuous relationship with your brand. -
Extending agentic Microsoft Dynamics 365 Sales with MCP
AI agents are only as capable as the tools, skills, and information they can reach.
