15 Customer Service Predictions for 2015 & Beyond
“The trouble with the future is that is usually arrives before we’re ready for it.
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The 80s Called: They Want Their Customer Service Back
I’ve read a lot of customer service reports lately that show, in 2014, the telephone still remains the preferred customer service channel. -
Victory On the High Seas: Successful Selling on Social Networks
Social networks aren’t exactly undiscovered country when it comes to your business. -
Microsoft Dynamics CRM Online Meeting the Needs of Government Customers
All government workers, whether they work in a federal agency in Washington D. -
Microsoft Dynamics CRM Online Service Expansion Continues with Australia Datacenters
Six months ago, we set the ambitious goal to significantly expand our CRM online service , empowering our customers to successfully operate their business solutions in the cloud all around the world. -
Sales Productivity Series: Harnessing Technology for Better Selling
Whether it’s the Internet or mobile devices, technology has changed the way buyers are buying, allowing them to plug in from anywhere to do their own research. -
Microsoft Delivers Major Updates to Dynamics Solutions
Our focus at Microsoft Dynamics is to enable people and organizations to maximize their scarcest resource: time … Time to be more productive. -
Lead Your Sales Troops to Victory with a New Sales CRM Solution
You’re the sales director for a fast-growing company and something is amiss. -
The Science of Selling
It’s November, and with the skies turning gray and the air growing crisp, tradition dictates that we gather together with everyone even remotely resembling family and share the bounty of our harvest. -
5 Customer Service Best Practices to Take to the Bank
From an industry that’s seeing some of its most satisfying service statistics ever, as well as some of the least, making an investment in consistently satisfying service and information delivery. -
Sales Productivity Series: Get the Edge with Social Insights
If buyers no longer want to be sold to but do want relevant information and insights, what’s a sales rep to do? The answer is for them to tap into all the data at their disposal to inform smart interactions. -
Sales Productivity Series: Tell a Story That Inspires Action
We’ve already spelled out that sales reps need to be seen as a valuable resource for buyers, and we’ve outlined how they can do that by establishing themselves as the go-to-resource for all.
