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Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*

How trade-in works

The Microsoft Store Trade-in Program is powered by myhalo, a PC Dreams company, that specialises in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.*
Get a trade-in value

Get a trade-in value

Shop for a new device at Microsoft Online Store. Check the eligibility of your used device and get a trade-in value on myhalo trade-in page.

Trade-in your used device

Trade in your old tech at myhalo CircularXchange via self check-in or online pick-up.

Get paid

Once everything has been finalized by PC Dreams, you’ll receive payment via PayNow or bank transfer within 7 days of your used device’s inspection.
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A platinum Surface Pro Copilot Plus PC tablet bundled with a black Pro Keyboard and a Slim Pen 2.

Surface Pro

Trade in your used device to get cash back after you purchase Surface Pro. 

To get promotional trade-in value, you must purchase your new device before you start the trade-in process.

Shop now Check your device eligibility
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More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.
An XBOX console and Surface devices with accessories.A Sapphire blue Surface Laptop Copilot plus PC, a Surface Laptop Studio 2, and a black Surface Pro Copilot plus PC.

Start a trade-in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.
Get a trade-in value
A woman uses a Surface device while sitting in a kitchen.

Recycling for good

If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.
Find recycling programs

Ready for a new device?

Surface devices

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The PC Dreams difference

PC Dreams is the trusted strategic partner for the Microsoft Store Trade-in program in Singapore.

Microsoft Store Trade-in Program FAQs

  • The Microsoft Store Trade-in Program for Business powered by PC Dreams lets you convert your used devices into cash.  PC Dreams provides an appraisal that reflects a fair estimate of your device’s condition and value.

    For trade-ins of 2 or more devices, get a quote through WhatsApp: +6580680100 or Email: microsoft@pcdreamsgroup.com.

    Once you’ve made a purchase of a qualifying new device at Microsoft Store, request a quote for your old device. If you approve of the trade-in price, just arrange for collection. Once your used device is received and its condition inspected and approved, a rebate will be issued by PC Dreams to you within 7 days.

    If your used device isn’t eligible for trade-in, you can still recycle it through Microsoft’s recycling resources available in your region.

    You can read the full Microsoft Store Trade-in Program terms and conditions.*

  • PC Dreams is a Singapore-based company that specializes in consumer electronic trade-ins.

  • You can participate in the Microsoft Store Trade-in Program on qualifying orders placed within the promo period. Once you’ve received a notification that your new device has shipped, just follow these steps: 

    1. Sign in to your Microsoft account and go to Order history.   

    2. Locate the order of your new device. 

    3. Select Details to view and save the order details as a PDF—this is your proof of purchase. For help with this, you can reference a visual how-to. 

    4. To get a quote and upload your proof of purchase, visit the Microsoft Trade-in Program powered by PC Dreams portal page.

    For pre-orders, be sure to wait until your payment method is charged and the product has shipped before submitting your proof of purchase. See Microsoft Support pages for more help on pre-orders.

  • Once your device has been received and evaluated, PC Dreams will issue a payment via bank transfer or PayNow.

  • You can contact PC Dreams Customer Service by email microsoft@pcdreamsgroup.com or WhatsApp at +6580680100

  • You can trade in one eligible used device for each qualifying device you purchase at Microsoft Store. For example, if you purchase three qualifying devices from Microsoft Store, you can trade in up to three eligible used devices. 

Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Learn more

Free next business day delivery

Purchase before 9:00am to get your order delivered for the very next business day. Enjoy free shipping on all orders, with no minimum purchase required.
See shipping details

Extended returns

Don’t love it? Return almost any physical product by January 31, 2027, for a full refund. Some exclusions apply.
See returns details

Extended price protection

Buy gifts now, enjoy extended price protection through January 31, 2027. If we drop the price of a select physical product, contact us and we’ll honour a one-time price adjustment. Exclusions apply.*
Learn about price protection

90-days of free support

We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
Get support
Discounts: Supplies limited. Actual savings depends on product availability.

  • Price Protection

    Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store online and Microsoft Experience centres in select markets between October 1, 2026 – December 2, 2026. Holiday purchase price adjustment may be requested until January 31, 2027. Purchases made outside the window of October 1, 2026 – December 2, 2026: Price adjustment available on purchases of qualifying physical consumer products made at Microsoft Store and Microsoft Experience Centres in select markets for 60 days from the date product is received.

  • Extended Returns

    Holiday extended return policy available with eligible physical products purchased between October 1, 2026 - December 2, 2026 from Microsoft Store online and Microsoft Experience Centres in select markets. Holiday purchases made during that window can be returned through January 31, 2027. For purchases made outside the window of October 1, 2026 – December 2, 2026, returns are available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centres in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Centre, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.

    Any offers shown are for a limited time while supplies last. See terms.
[*] Available only in Microsoft online store in Singapore. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices, while supplies last. Available to Consumer and Commercial devices. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must send in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
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