Microsoft Lync 2010 Adoption and Training Kit: Determining Net User Satisfaction

This set of resources describes how the Microsoft IT department evaluated users' acceptance of new technology by using a standardized measure called net user satisfaction, or NSAT.

Supported Operating Systems

Windows 7, Windows Vista, Windows XP

Microsoft Word 2010; Microsoft Office Word 2007; Microsoft Office Word 2003; Microsoft Office Word 2002; Microsoft Excel 2010; Microsoft Office Excel 2007; Microsoft Office Excel 2003; Microsoft Office Excel 2002

To install the download, save the zipped file to a directory on your computer. After you save it, unzip it by right-clicking the file name, selecting Extract All, selecting a destination where you want the extracted files to reside, and then clicking Extract. To remove the download, delete the file from directory where you saved it.