{"id":70949,"date":"2025-09-02T16:39:55","date_gmt":"2025-09-02T15:39:55","guid":{"rendered":""},"modified":"2025-09-02T16:43:37","modified_gmt":"2025-09-02T15:43:37","slug":"empower-your-sales-team-with-ai-agents-a-practical-guide","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/cross-industry\/2025\/09\/02\/empower-your-sales-team-with-ai-agents-a-practical-guide\/","title":{"rendered":"Empower your sales team with AI agents: a practical guide\u00a0"},"content":{"rendered":"\n<p>According to the latest <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/worklab\/work-trend-index\/2025-the-year-the-frontier-firm-is-born#section-human-agent-teams\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Work Trend Index<\/a>, 80% of workers globally say they lack the time or energy to do their jobs. If\u202f you work in sales, this may sound familiar. In other words, more targets, more tools and more admin can mean less time for\u202fselling.&nbsp;<\/p>\n\n\n\n<p>While AI is rapidly reshaping how we work, many sellers still spend too much of their day on manual tasks. Typical examples include updating CRM records, writing follow-up emails and preparing for meetings.\u202f<\/p>\n\n\n\n<p>That\u2019s exactly where Microsoft sales agents come in. <\/p>\n\n\n\n<p>By helping you focus on what matters most \u2013 building relationships and closing deals \u2013 our AI-powered assistants take care of the repetitive, time-consuming work behind the scenes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-are-sales-agents\">What are sales agents?\u202f&nbsp;<\/h2>\n\n\n\n<p>Sales agents are intelligent, role-based AI assistants that work across <a href=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/microsoft-365\/microsoft-365-business\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365<\/a> and your CRM, whether that\u2019s <a href=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/dynamics-365\" target=\"_blank\" rel=\"noreferrer noopener\">Dynamics 365<\/a> or Salesforce. For example, <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-365\/blog\/2025\/03\/05\/new-sales-agents-accessible-in-microsoft-365-copilot-help-teams-close-more-deals-faster\/?msockid=2fe727d379376415173832ae78f565b3\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Sales Agent and Sales Chat<\/a> can support and empower sellers in different ways, including:\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Drafting personalised emails and meeting summaries\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Qualifying leads and prioritising your pipeline\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keeping CRM records up to date automatically\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Surfacing insights and next-best actions in real time\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>What&#8217;s more, these solutions aren\u2019t just assistive. They can work\u202fautonomously, engaging leads 24\/7 and passing warm opportunities to you when\u202fit\u2019s\u202ftime to close. For lower-impact leads, they can even complete a sale.&nbsp;<\/p>\n\n\n\n<p>With Copilot, agents and human expertise working hand in hand, sales teams are empowered to unlock new opportunities for profitability and growth.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reimagine-your-sales-day-watch-role-based-demos\">Reimagine your sales day: watch role-based demos&nbsp;<\/h2>\n\n\n\n<p>To show how AI-powered agents can transform your workflow, we\u2019ve\u202fcreated five bite-size videos, including \u201cday in the life\u201d pieces focusing on specific sales roles. <\/p>\n\n\n\n<p>Why not start with the demo that fits your role and see what\u2019s possible?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"demo-1-how-to-empower-your-sales-team-with-ai-agents\">\ud83c\udfa5 Demo 1: How to Empower Your Sales Team with AI Agents<\/h3>\n\n\n\n<p>An introduction to how Sales Agent and Sales Chat work together to streamline sales operations.\u202f<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=7LEra17wtYE\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-1-1.jpg\" alt=\"Watch &quot;How to Empower Your Sales Team with AI Agents&quot;\" class=\"wp-image-71085\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-1-1.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-1-1-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-1-1-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"demo-2-a-day-in-the-life-of-a-relationship-manager-with-ai\">\ud83c\udfa5 Demo 2: A Day in the Life of a Relationship Manager with AI<\/h3>\n\n\n\n<p>See how Sales Chat helps you stay informed and personalise customer engagement.\u202f<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=-vcADI-UC1E\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-2.jpg\" alt=\"Watch &quot;A Day in the Life of a Relationship Manager with AI&quot;\" class=\"wp-image-71086\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-2.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-2-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-2-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"demo-3-a-day-in-the-life-of-a-velocity-seller-with-ai\">\ud83c\udfa5 Demo 3: A Day in the Life of a Velocity Seller with AI<\/h3>\n\n\n\n<p>Watch how Sales Agent helps you qualify leads, automate outreach, and stay focused on high-value deals.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=AEP1edFl-f4\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-3.jpg\" alt=\"Watch &quot;A Day in the Life of a Velocity Seller with AI&quot;\" class=\"wp-image-71087\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-3.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-3-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-3-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"demo-4-a-day-in-the-life-of-a-sales-leader-with-ai\">\ud83c\udfa5 Demo 4: A Day in the Life of a Sales Leader with AI<\/h3>\n\n\n\n<p>Discover how Sales Research Agent helps you optimise team performance and drive revenue.\u202f<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=rPQsvZ6g-Yc\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-4.jpg\" alt=\"Watch &quot;A Day in the Life of a Sales Leader with AI&quot;\" class=\"wp-image-71089\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-4.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-4-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-4-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"demo-5-get-started-with-sales-agents\">\ud83c\udfa5 Demo 5: Get Started with Sales Agents<\/h3>\n\n\n\n<p>Explore the benefits of enhancing sales productivity and efficiency today by integrating AI-powered platforms into your workflow.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.youtube.com\/watch?v=M88wPgaQHM4\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-5.jpg\" alt=\"Watch &quot;Get Started with Sales Agents&quot;\" class=\"wp-image-71090\" srcset=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-5.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-5-300x169.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2025\/08\/empower-sales-team-video-5-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dive-deeper-into-seamless-agent-supported-sales-journeys\">Dive deeper into seamless, agent-supported sales journeys<\/h2>\n\n\n\n<p>To explore more, watch <a href=\"https:\/\/msevents.microsoft.com\/event?id=1873609283\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Discovery Hour: The Autonomous Customer Experience<\/a> on-demand, which includes highlights from our Customer Experience Reimagined\u00a0UK event. You\u2019ll hear from product and strategy experts how sales agents are already helping organisations deliver more personalised, proactive and scalable customer experiences.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"access-sales-agents-today\">Access sales agents today&nbsp;<\/h2>\n\n\n\n<p>Our agents are now generally available. To access them in Microsoft 365 Copilot and Microsoft 365 Copilot Chat, just follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open your\u202f<strong>Microsoft 365 Copilot<\/strong>\u202fapp.&nbsp;<\/li>\n\n\n\n<li>Navigate to\u202f<strong>Chat &gt; Agents<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Use the dropdown to browse\u202f<strong>pre-installed agents<\/strong>\u202for select\u202f<strong>All agents<\/strong> \u202fto explore the\u202f<strong>Agent Store<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Select the\u202f<strong>Sales Agent<\/strong>, then click\u202f<strong>Add<\/strong>\u202for\u202f<strong>Open<\/strong>.<\/li>\n\n\n\n<li>You can now interact with the agent using prompts in the\u202f<strong>Message Copilot<\/strong>\u202fbox.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Remember, these solutions work with both\u202f<a href=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/dynamics-365\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dynamics 365<\/a>\u202fand\u202fSalesforce. That means you can nurture and close deals without even opening your CRM. You can also fine-tune them to connect to all your business data, ensuring\u202faccurate, actionable responses.\u202f\u00a0<\/p>\n\n\n\n<p>It\u2019s selling, made seamless \u2013 so you can spend more time with customers, and less time with systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"find-out-more\">Find out more<\/h2>\n\n\n\n<p><a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/microsoft-365\/blog\/2025\/03\/05\/new-sales-agents-accessible-in-microsoft-365-copilot-help-teams-close-more-deals-faster\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read Microsoft&#8217;s announcement about sales agents<\/a>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/msevents.microsoft.com\/event?id=1873609283\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Microsoft Discovery Hour: The Autonomous Customer Experience<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.microsoft.com\/en-gb\/topic\/get-started-with-agents-in-microsoft-365-copilot-943e563d-602d-40fa-bdd1-dbc83f582466\">Explore the sales agents in Microsoft 365 Copilot and Copilot Chat\u202f<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/info.microsoft.com\/ww-landing-ai-cx.html?lcid=EN-GB\" target=\"_blank\" rel=\"noreferrer noopener\">Read the e-book: AI + CX: Your guide to marketing, sales and service transformation<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"watch-the-videos-featured-in-this-blog\">Watch the videos featured in this blog:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=7LEra17wtYE&amp;list=PLEXuFMEOTa_gZNjC4H4fdTMujLP0uPVfu&amp;index=1&amp;pp=iAQB\" target=\"_blank\" rel=\"noreferrer noopener\">Demo 1: How to Empower Your Sales Team with AI Agents<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=-vcADI-UC1E&amp;list=PLEXuFMEOTa_gZNjC4H4fdTMujLP0uPVfu&amp;index=2&amp;pp=iAQB\" target=\"_blank\" rel=\"noreferrer noopener\">Demo 2: A Day in the Life of a Relationship Manager with AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=AEP1edFl-f4&amp;list=PLEXuFMEOTa_gZNjC4H4fdTMujLP0uPVfu&amp;index=3&amp;pp=iAQB\" target=\"_blank\" rel=\"noreferrer noopener\">Demo 3: A Day in the Life of a Velocity Seller with AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=rPQsvZ6g-Yc&amp;list=PLEXuFMEOTa_gZNjC4H4fdTMujLP0uPVfu&amp;index=4&amp;pp=iAQB\" target=\"_blank\" rel=\"noreferrer noopener\">Demo 4: A Day in the Life of a Sales Leader with AI<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=M88wPgaQHM4&amp;list=PLEXuFMEOTa_gZNjC4H4fdTMujLP0uPVfu&amp;index=5&amp;pp=iAQB\" target=\"_blank\" rel=\"noreferrer noopener\">Demo 5: Get Started with Sales Agents<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Empower your sales team to focus on customers, using Microsoft AI agents that automate admin, qualify leads and drive growth. Watch our &#8220;day in the life&#8221; videos to learn how agents support different sales roles.<\/p>\n","protected":false},"author":483,"featured_media":70997,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1],"post_tag":[175,292,325,259,774],"content-type":[],"coauthors":[2255],"class_list":["post-70949","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cross-industry","tag-ai","tag-automation","tag-customer-experience","tag-employee-engagement","tag-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Empower your sales team with AI agents: a practical guide\u00a0 - Microsoft Industry Blogs - United Kingdom<\/title>\n<meta name=\"description\" content=\"Watch 5 short videos to see how new Microsoft AI sales agents help your sellers spend less time on admin and more time closing deals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/cross-industry\/2025\/09\/02\/empower-your-sales-team-with-ai-agents-a-practical-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Empower your sales team with AI agents: a practical guide\u00a0 - 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