{"id":42947,"date":"2020-11-18T13:30:20","date_gmt":"2020-11-18T12:30:20","guid":{"rendered":""},"modified":"2021-02-05T11:38:42","modified_gmt":"2021-02-05T10:38:42","slug":"3-ways-to-improve-employee-and-customer-experiences","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/","title":{"rendered":"3 ways to work smarter and prepare for the future of retail"},"content":{"rendered":"

\"AIt\u2019s an understatement to say that retail has been through a lot of change in the last few months. Retailers have had to adapt to this change, adopting and upskilling their workforce on new technologies quickly to succeed in the new world of work. As we emerge into a delicate economy and look to the future of retail, these new ways of working will help us drive competitiveness, productivity and innovation. In fact, we\u2019ll see a \u00a348.2 billion cumulative boost to the UK economy if all UK organisations achieve a minimal increase in their competitiveness<\/a>.<\/p>\n

Early on, I heard someone say: \u201cChange shopping or customer service for six weeks, and it\u2019s changed for life.\u201d This has never been more true and has been accelerated through COVID-19.<\/p>\n

Let\u2019s not forget these changes have been coming down the line for a while. It\u2019s just their adoption has been sped up. For customers, it\u2019s the move into more digital channels or the demand for omni-channel experiences. For retailers, it\u2019s the need to leverage technology to provide better support for customers and employees alike.<\/p>\n

So how do we ensure the future of retail and the success in the new world of work? By being smarter, more resilient, and even more customer-focussed than ever before.<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0\u00a0 Implement the right infrastructure and processes<\/h2>\n

\"AWhen you get down to it, commerce is based on conversations between employees or from employee to customer. People are the heart of business. That\u2019s why it\u2019s so important to have the tools that facilitate effective communication and collaboration.<\/p>\n

During the first half of 2020, we saw a rise in digital communication platforms like Teams. This allows for everyone \u2013 frontline staff, warehouse staff, head office staff, to access a single source of information at the same time and work together seamlessly and securely from anywhere.<\/p>\n

As we look to the future of retail, see where you can remove other silos in your organisation \u2013 such as integrating your data and analytics. By bringing together communications, commerce, and customer profiles, you can give employees the ability to access real-time insights that can help them deliver better customer experiences in-store and online.<\/p>\n

We\u2019ve had a partnership with Marks and Spencer for a while, helping them integrate data and analytics across every endpoint to drive better customer experiences and build resilience<\/a>. So, when they moved to more remote ways of working, they were able to leverage the tools they already have.<\/p>\n

\u201cColleagues have enjoyed being much more multitasked and multiskilled and enabling lots of digital technologies to really support them and deliver optimised customer experiences,\u201d says Helen Milford, Stores Director at Marks and Spencer.<\/p>\n

2.\u00a0 \u00a0 \u00a0 Harness the power of productivity tools in the new world of work<\/h2>\n

When you break down organisational siloes and create a 360-degree holistic view of the organisation, it becomes much easier to make data-driven decisions that drive sustainable growth. It\u2019s also easier to use AI and machine learning to optimise customer data, so your employees can focus on delivering personalised experiences.<\/p>\n

Think about using tools and devices that empower your employees to work in their best way, securely, from anywhere. Tools such as Microsoft Teams, Dynamics 365, and Power BI, help you connect all your data together, so your employees have it when they need it. And because they work across a range of devices, your employees can securely access information wherever they are.<\/p>\n

By bringing all your data together, you can drive real insights and make real-time and predictive decisions, making you more resilient and agile. Using IoT in stores and warehouses, for example, can not only create safer spaces with traffic and stock management, but employees are empowered to tailor each store to their direct customers, using real-time insights to optimise stores, predictively order stock, and deliver personalised customer experiences.<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0\u00a0 Drive innovation and new customer experiences with apps<\/h2>\n

\"newThe retailers that are successfully using technology to be more productive are also driving innovation with new applications to aid business. This also involves taking advantage of your employee\u2019s ideas to drive better customer experiences.<\/p>\n

How can a retailer do this productively? With no\/low-code platforms such as Power Apps and Power Platforms. These help you quickly scale out new apps securely to your employees, or even out to your customers. Marks and Spencer are well-known for their popular bra fitting and child shoe sizing services. However, currently social distancing means these services are hard to offer. By quickly creating apps that offer this, they can still provide their customers with the services they know to expect, while gathering data on products and customer behaviour to drive better experiences in the future.<\/p>\n

How to succeed in the future of retail<\/h2>\n

\"PeopleThe retailers that will be successful now and in the future are the ones who have leveraged this opportunity. They use data and analytics to free up employee’s time. They can then focus on driving better customer experiences and increased value for the business.<\/p>\n

\u201cPeople are at the start of a digital journey, and they need to constantly review and reflect on what they\u2019re doing,\u201d says Simon Bennett, CTO EMEA, Rackspace Technology. \u201cI think there\u2019s a constant innovation that will happen and we\u2019re at the start of an interesting journey.\u201d<\/p>\n

It\u2019s not just about merchandise, marketing, or technology. It\u2019s about retailers coming together in the service of their employees and their customers.<\/p>\n

By breaking down those organisational siloes, you can bring your people together. This will help create a culture that focusses on innovation and inclusiveness to build sustainable growth.<\/p>\n

As a result, retailers can build better businesses that make faster decisions. Ultimately, that will help them become more resilient and innovative in the new world of work.<\/p>\n

Find out more<\/h2>\n

Watch the webinar<\/a><\/p>\n

4 ways to use data and analytics on your innovation journey<\/a><\/p>\n

4 ways to nurture success in the new world of work<\/a><\/p>\n

Creating a blueprint for UK effectiveness<\/a><\/p>\n

Join the conversation at Envision<\/h2>\n

Digital technology is changing not just how organisations operate but how leaders lead. Join us at Envision, where executives across industries come together to discuss the challenges and opportunities in this era of digital disruption. You\u2019ll hear diverse perspectives from a worldwide audience and gain fresh insights you can apply immediately in your organisation.<\/p>\n

Connect with leaders across industries to get relevant insights on leadership in the digital era.<\/p>\n

\"Banner<\/a><\/p>\n

About the author<\/h2>\n

\"AliAli is a highly successful award-winning industry-business leader, with a successful career spanning 22 years working in the retail and technology sectors including Executive Director of Retail at Verizon. He works as the Microsoft UK Retail Industry Executive creating visionary, business, and technology outcomes for customers and partners in this area.<\/p>\n

Outside of Microsoft Ali, hosts and runs The Retail Podcast. He is also an advocate for (CALM) a leading movement against suicide. Every week 125 people in the UK take their own lives. And 75 percent of all UK suicides are male.<\/p>\n","protected":false},"excerpt":{"rendered":"

Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.<\/p>\n","protected":false},"author":585,"featured_media":43211,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[145],"post_tag":[175,639,160,483,256,325,134,609,259,205,1467,1505],"content-type":[],"coauthors":[1538],"class_list":["post-42947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-retail","tag-ai","tag-analytics","tag-blogger-series","tag-collaboration","tag-culture","tag-customer-experience","tag-digital-transformation","tag-digital-workplace","tag-employee-engagement","tag-employees","tag-hybrid-workplace","tag-innovation"],"yoast_head":"\n3 ways to work smarter and prepare for the future of retail<\/title>\n<meta name=\"description\" content=\"Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 ways to work smarter and prepare for the future of retail\" \/>\n<meta property=\"og:description\" content=\"Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft Industry Blogs - United Kingdom\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-18T12:30:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-05T10:38:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ali Rezvan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ali Rezvan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 min read\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\"},\"author\":[{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/author\/ali-rezvan\/\",\"@type\":\"Person\",\"@name\":\"Ali Rezvan\"}],\"headline\":\"3 ways to work smarter and prepare for the future of retail\",\"datePublished\":\"2020-11-18T12:30:20+00:00\",\"dateModified\":\"2021-02-05T10:38:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\"},\"wordCount\":1170,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png\",\"keywords\":[\"AI\",\"Analytics\",\"Blogger Series\",\"Collaboration\",\"Culture\",\"Customer experience\",\"Digital Transformation\",\"Digital Workplace\",\"Employee Engagement\",\"Employees\",\"Hybrid Workplace\",\"Innovation\"],\"articleSection\":[\"Retail\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\",\"name\":\"3 ways to work smarter and prepare for the future of retail\",\"isPartOf\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png\",\"datePublished\":\"2020-11-18T12:30:20+00:00\",\"dateModified\":\"2021-02-05T10:38:42+00:00\",\"description\":\"Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.\",\"breadcrumb\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png\",\"contentUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png\",\"width\":800,\"height\":450,\"caption\":\"Work smarter and prepare for the future of retail featured image\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"3 ways to work smarter and prepare for the future of retail\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#website\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/\",\"name\":\"Microsoft Industry Blogs - United Kingdom\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#organization\",\"name\":\"Microsoft Industry Blogs - United Kingdom\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/08\/Microsoft-Logo.png\",\"contentUrl\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/08\/Microsoft-Logo.png\",\"width\":259,\"height\":194,\"caption\":\"Microsoft Industry Blogs - United Kingdom\"},\"image\":{\"@id\":\"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"3 ways to work smarter and prepare for the future of retail","description":"Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/","og_locale":"en_US","og_type":"article","og_title":"3 ways to work smarter and prepare for the future of retail","og_description":"Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.","og_url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/","og_site_name":"Microsoft Industry Blogs - United Kingdom","article_published_time":"2020-11-18T12:30:20+00:00","article_modified_time":"2021-02-05T10:38:42+00:00","og_image":[{"width":800,"height":450,"url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png","type":"image\/png"}],"author":"Ali Rezvan","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ali Rezvan","Est. reading time":"5 min read"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#article","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/"},"author":[{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/author\/ali-rezvan\/","@type":"Person","@name":"Ali Rezvan"}],"headline":"3 ways to work smarter and prepare for the future of retail","datePublished":"2020-11-18T12:30:20+00:00","dateModified":"2021-02-05T10:38:42+00:00","mainEntityOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/"},"wordCount":1170,"commentCount":0,"publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#organization"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png","keywords":["AI","Analytics","Blogger Series","Collaboration","Culture","Customer experience","Digital Transformation","Digital Workplace","Employee Engagement","Employees","Hybrid Workplace","Innovation"],"articleSection":["Retail"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/","url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/","name":"3 ways to work smarter and prepare for the future of retail","isPartOf":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png","datePublished":"2020-11-18T12:30:20+00:00","dateModified":"2021-02-05T10:38:42+00:00","description":"Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.","breadcrumb":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#primaryimage","url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Retail_Blog_Featured-Image.png","width":800,"height":450,"caption":"Work smarter and prepare for the future of retail featured image"},{"@type":"BreadcrumbList","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/retail\/2020\/11\/18\/3-ways-to-improve-employee-and-customer-experiences\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/"},{"@type":"ListItem","position":2,"name":"3 ways to work smarter and prepare for the future of retail"}]},{"@type":"WebSite","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#website","url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/","name":"Microsoft Industry Blogs - United Kingdom","description":"","publisher":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#organization","name":"Microsoft Industry Blogs - United Kingdom","url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/08\/Microsoft-Logo.png","contentUrl":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-content\/uploads\/sites\/22\/2019\/08\/Microsoft-Logo.png","width":259,"height":194,"caption":"Microsoft Industry Blogs - United Kingdom"},"image":{"@id":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/posts\/42947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/users\/585"}],"replies":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/comments?post=42947"}],"version-history":[{"count":0,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/posts\/42947\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/media\/43211"}],"wp:attachment":[{"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/media?parent=42947"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/categories?post=42947"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/post_tag?post=42947"},{"taxonomy":"content-type","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/content-type?post=42947"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/wp-json\/wp\/v2\/coauthors?post=42947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}