{"id":41384,"date":"2020-10-12T08:00:08","date_gmt":"2020-10-12T07:00:08","guid":{"rendered":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/?p=41384"},"modified":"2020-11-24T17:30:38","modified_gmt":"2020-11-24T16:30:38","slug":"4-ways-to-use-data-and-analytics-on-your-innovation-journey","status":"publish","type":"post","link":"https:\/\/cm-edgetun.pages.dev\/en-gb\/industry\/blog\/cross-industry\/2020\/10\/12\/4-ways-to-use-data-and-analytics-on-your-innovation-journey\/","title":{"rendered":"4 ways to use data and analytics on your innovation journey"},"content":{"rendered":"<p>There\u2019s so much choice in today\u2019s market. It can be challenging to find new ways to differentiate your service and deliver competitive advantage to truly stand out. The standard advice is to drive innovation. But in a year of severe disruption, how can even more change be beneficial? How can you start the journey? And what tools are available to help?<\/p>\n<p><a href=\"http:\/\/cm-edgetun.pages.dev\/en-gb\/business\/reimagine\/data-analytics\">Modern data and analytics<\/a> can help you understand new market behaviours, respond accordingly and fine-tune services on the go. Rapid innovation is enabling many businesses to stay ahead of change and stand out. We ourselves have found that when employees can access the right data, at the right time and in the right ways, they feel empowered to innovate and propose creative solutions with more confidence.<\/p>\n<p>I\u2019ve witnessed this <a href=\"https:\/\/cm-edgetun.pages.dev\/en-us\/itshowcase\/reinventing-the-employee-experience-at-microsoft\">culture change in action<\/a>, and the positive results are widely recognised by other business leaders: in a <a href=\"https:\/\/azure.microsoft.com\/en-gb\/resources\/why-analytics-strategies-fall-short-for-some-but-not-others\/\">Harvard Business Review report<\/a>, 91 percent of respondents agreed that effective data and analytics strategies are essential. Strikingly, however, only 20 percent rated their organisations as mature in this area.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full alignnone\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/XBG_DataBlog_Quote.gif\" alt=\"Graphics showing how effective data and analytic strategies drive innovation.\" width=\"1024\" height=\"550\" data-animated_src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/XBG_DataBlog_Quote.gif\" \/><\/p>\n<p>Becoming data-driven isn\u2019t a quick journey. At Microsoft, it involved breaking down data silos and making many other changes to the way we worked. Our teams still find it helpful to review and adjust their journey continuously, based on changing external and internal factors. But successful transformations start by getting the basics right and building out from there. I\u2019d like to share four key ways in which you can use data to speed your journey to innovation.<\/p>\n<h2>1.\u00a0\u00a0\u00a0\u00a0\u00a0 Get a single, holistic view of business performance to drive innovation<\/h2>\n<p>Whether it\u2019s structured, semi-structured, or unstructured, data comes from many different sources. So how can you best use all those data streams, repositories and silos to unlock insights and feed innovation?<\/p>\n<p>By combining your data into a single view, across your business.<\/p>\n<p>Let me give an example. The industrial technology firm <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/769823-smiths-group-manufacturing-azure\" target=\"_blank\" rel=\"noopener noreferrer\">Smiths Group<\/a> has five business divisions that each had different data strategies, systems and reporting \u2013 they had 800 applications across the business. Employees found that, to get a holistic view across the organisation, they had to manually extract data from many sources.<\/p>\n<p>So Smiths Group decided to consolidate multiple business divisions and data sources \u2013 including enterprise resource planning tools, finance systems, and SAP applications \u2013 into a Data Lake. Employees can now find the data and analytics they need. Business divisions and leaders can make better and more informed strategic decisions, faster. The company can now follow up with new operational, process and service innovation opportunities.<\/p>\n<h2>2.\u00a0\u00a0\u00a0\u00a0\u00a0 Improve and simplify decision making<\/h2>\n<p>Our experience as a transformation partner has shown that organisations with a robust data foundation also ensure their people can make informed decisions. A single data repository, secured by account-based permissions, enables and accelerates this.<\/p>\n<p>At <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/817253-wcc-microsoft\" target=\"_blank\" rel=\"noopener noreferrer\">City of Westminster<\/a>, employees are able to gain a single view of residents\u2019 data to help make better decisions, faster. In addition, they can easily draw on rich visualisations and information dashboards to help them innovate more personalised experiences.<\/p>\n<p><a href=\"https:\/\/videos.microsoft.com\/customer-stories\/watch\/mt9w2EKFMWrBFHhs7HGuFY?\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large webp-format alignnone\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-1024x575.webp\" alt=\"City of Westminster landscape\" width=\"1024\" height=\"575\" data-orig-srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-1024x575.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-300x168.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-768x431.jpg 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-330x185.jpg 330w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-800x449.jpg 800w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-400x225.jpg 400w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-235x132.jpg 235w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-960x540.jpg 960w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster.jpg 1279w\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/City-of-Westminster-1024x575.jpg\" \/><\/a><\/p>\n<p>A single data repository can also help organisations respond more quickly to external and internal changes. For example, <a href=\"https:\/\/customers.microsoft.com\/en-gb\/story\/798468-ricoh\" target=\"_blank\" rel=\"noopener noreferrer\">Ricoh<\/a> is leveraging data and analytics to access insights that deliver process improvements and enhance customer value. By connecting their factory into a single data view, they can easily track inventory across all stages of the production cycle. This means they can make process innovations to drive efficiency and competitiveness.<\/p>\n<p><a href=\"https:\/\/videos.microsoft.com\/customer-stories\/watch\/tbQYemMpCsxX1qDa4iySqq?\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large webp-format alignnone\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-1024x581.webp\" alt=\"A close up of technology at Ricoh\" width=\"1024\" height=\"581\" data-orig-srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-1024x581.jpg 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-300x170.jpg 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-768x435.jpg 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-330x187.jpg 330w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-800x454.jpg 800w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-400x227.jpg 400w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-235x132.jpg 235w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh.jpg 1270w\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Ricoh-1024x581.jpg\" \/><\/a><\/p>\n<h2>3.\u00a0\u00a0\u00a0\u00a0\u00a0 Disrupt business models with innovation<\/h2>\n<p>Wherever business models are disrupted by AI and machine-learning, innovation can be found. For example, secure AI solutions can now analyse images, comprehend speech and make predictions using data. This opens up really diverse opportunities for innovation, from deploying and fine-tuning new omnichannel customer-purchase touchpoints to chatbot testing, analytics and optimisation.<\/p>\n<p>I\u2019m personally still in awe when I think how rapidly AI is able to learn from increasingly vast tracts of data. It lets us deeply understand our organisations and customers, uncover insights, and find new relationships and patterns at scale. Yet when we nurture a data and analytics culture, we actually enable our employees to drive innovation as part of their everyday practice.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full alignnone\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/knowledge-mining.gif\" alt=\"Gif illustrating knowledge mining and how it can drive innovation\" width=\"1468\" height=\"910\" data-animated_src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/08\/knowledge-mining.gif\" \/><\/p>\n<p>Allowing AI and machine learning to take over manual tasks can also free up employees to do more innovative or \u2018human-only\u2019 work. For example, while customer service chatbots handle frequently asked questions, employees can focus on cultivating customer relationships.<\/p>\n<h2>4.\u00a0\u00a0\u00a0\u00a0\u00a0 Empower innovation for all employees<\/h2>\n<p><a href=\"https:\/\/info.microsoft.com\/DE-DIGTRNS-CNTNT-FY21-07Jul-24-AISkillsintheUKreport-AID-3013784-SRGCM3647_01Registration-ForminBody.html\" target=\"_blank\" rel=\"noopener noreferrer\">Our research<\/a> suggests firms that gain the most from technology have also invested in skilling their people. It follows that leaders who build a culture of continuous learning into their data journey will be the ones who achieve the most success.<\/p>\n<p>One reason for this is that tech competence enriches every employee\u2019s contribution. Data and analytics skills, for example, enable us to see how effectively we\u2019re achieving our goals. They empower people to identify innovative ideas, put them into practice and increase productivity. In a learning culture that embraces all employees, everyone understands how data and analytics can enhance their performance, creativity and power to innovate.<\/p>\n<h2>Innovation at speed<\/h2>\n<p>It\u2019s clear that becoming a data-driven organisation can help unlock new revenue streams, build stronger customer relationships and drive competitive advantage. I\u2019ve learnt that a clear, coordinated data strategy, aligned to explicit business outcomes, can create a robust platform for growth. Leaders can then empower employees with the information they need, supported by the skills to interpret insights and propose exciting, new ideas.<\/p>\n<h2>Find out more<\/h2>\n<p><a href=\"http:\/\/cm-edgetun.pages.dev\/en-gb\/business\/reimagine\/data-analytics\" target=\"_blank\" rel=\"noopener noreferrer\">See data and analytics in action<\/a><\/p>\n<p><a href=\"https:\/\/clouddamcdnprodep.azureedge.net\/gdc\/gdcSe1SUZ\/original\" target=\"_blank\" rel=\"noopener noreferrer\">Four ways to maximise your business intelligence investments<\/a><\/p>\n<p><a href=\"https:\/\/azure.microsoft.com\/en-gb\/resources\/why-analytics-strategies-fall-short-for-some-but-not-others\/\" target=\"_blank\" rel=\"noopener noreferrer\">Understand what makes a good data analytics strategy<\/a><\/p>\n<h2>Join the conversation at Envision<\/h2>\n<p>Digital technology is changing not just how organisations operate but how leaders lead. Join us at Envision, where executives across industries come together to discuss the challenges and opportunities in this era of digital disruption. You\u2019ll hear diverse perspectives from a worldwide audience and gain fresh insights you can apply immediately in your organisation.<\/p>\n<p>Connect with leaders across industries to get relevant insights on leadership in the digital era.<\/p>\n<p><a href=\"https:\/\/envision.event.microsoft.com\/?wt.mc_ID=envision_fld_uk_bl_oo_bl_UK_Blog\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-full size-full webp-format\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration.png\" alt=\"Banner image linking to the Envision event series\" width=\"1518\" height=\"189\" data-orig-srcset=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration.png 1518w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-300x37.png 300w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-1024x127.png 1024w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-768x96.png 768w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-330x41.png 330w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-800x100.png 800w, https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration-400x50.png 400w\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/11\/Envision-Banner_Ads_Logo-Only_v2_728x90_Illustration.png\" \/><\/a><\/p>\n<h2>Resources for your development team<\/h2>\n<p><a href=\"https:\/\/docs.microsoft.com\/en-gb\/learn\/paths\/data-analytics-microsoft\/?ocid=AID3020565\">Get started with Microsoft data analytics<\/a><\/p>\n<h2>About the author<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail webp-format alignright\" src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Zephaniah-150x150.webp\" alt=\"Zephaniah Chukwudum, a man wearing a suit and tie smiling at the camera\" width=\"150\" height=\"150\" data-orig-src=\"https:\/\/cm-edgetun.pages.dev\/en-us\/industry\/blog\/wp-content\/uploads\/sites\/22\/2020\/10\/Zephaniah-150x150.png\" \/>Zephaniah is Microsoft UK\u2019s Data business Lead. Leading and partnering across marketing, technology partners and sales strategy and execution to help customers realise the opportunities that technology creates through digital transformation with data playing a key role.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how data and analytics can help you innovate, understand new market behaviours, respond accordingly and fine-tune services on the go.<\/p>\n","protected":false},"author":585,"featured_media":41387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1],"post_tag":[175,639,160,636,1505],"content-type":[],"coauthors":[1508],"class_list":["post-41384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cross-industry","tag-ai","tag-analytics","tag-blogger-series","tag-data","tag-innovation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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