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March 2020. As the COVID-19 reached the UK, we had a theory that Dynamics 365 Remote Assist could work beyond industrial scenarios. It could transform healthcare.<\/p>\n
I recently spoke with James Kinross<\/a>, Senior lecturer in colorectal surgery and consultant surgeon at Imperial College Healthcare Trust NHS. \u201cIf you wind back to early March, which in COVID-19 times seems like a lifetime ago, we had a genuine amount of fear and anxiety about what was going to happen,\u201d he said. \u201cAs it is to this day, the major issues we have is around staff protection and delivery of patient care.\u201d<\/p>\n Colin Brown is CCIO at University Hospitals of Morecambe Bay NHS Foundation Trust. His Trust has a small federated hospital with limited staffing in a semi-rural area. By the end of March, it was still uncertain as to whether the volume of patients with COVID-19 would overwhelm the NHS, hospital services, and their staffing limits.<\/p>\n NHS hospitals across the country, serving both adult and children in acute and convalescent care have never been tested against such pressure. Rafael Guerrero, from Alder Hey Children\u2019s Hospital, was worried that there would be delays in children\u2019s heart surgery. He was worried his team would run out of capacity to monitor and deliver care to the whole region of North West of England, Cumbria, and North Wales.<\/p>\n Over the last three months, we worked with a consortium of NHS Trusts, Medical iSight, and Insight to use HoloLens 2 and Remote Assist to begin solving these problems. We recently published our initial use case on how it helps protect doctors while providing patient care<\/a>.<\/p>\n