This is the Trace Id: b185e0c6f2153e2f65b1c1ae2354c1bc
Gå til hovedindholdet Frontier-transformation Frontier Accelerate AI til virksomheder Brug sager Forbrugsvarer Digital suverænitet Uddannelse Oversigt Strøm og forsyning Olie og gas Minedrift Oversigt Bankforretning Kapitalmarkeder Forsikring Oversigt Forsvar og efterretningstjenester Transport og byinfrastruktur Sociale ydelser og folkesundhed Offentlig sikkerhed og retsvæsnet Offentlig finans Oversigt Udbydere Betalere Biovidenskab Sygeplejeløsninger Oversigt Industriel transformation Medier og underholdning Oversigt Biler Rejse og transport Detailhandel Telekommunikation Microsoft 365 Copilot AI-agenter på arbejde Microsoft IQ Agent 365 Sikkerhed til kunstig intelligens Copilot Studio Microsoft Foundry Microsoft Agent Factory Azure AI-apps og -agenter Microsoft Marketplace Copilot+ PCs Microsoft Copilot Download Copilot-appen Ansvarlig AI fra Microsoft Principper og tilgang Værktøjer og praksisser Fremme bæredygtighed Beskyttelse af AI Databeskyttelse og beskyttelse af personlige oplysninger AI 101 Læringshub for kunstig intelligens Brancheblog Blog om Microsoft Cloud Support til virksomheder Branchedokumentation
A close-up of a white and orange fabric.
Customer service

Resolve customer problems with an always-on AI agent

Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
A woman in a red sweater sitting at a laptop.
Outcomes

Drive real results in customer service

Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
A person using a laptop at a table with a cup of coffee and a potted plant nearby.

Boost first call resolution rates

Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
A person typing on a laptop.

Speed up issue resolution

Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
A woman wearing glasses and a blue turtleneck holding a phone.

Improve repeat issue rates

Proactively address root causes of issues through data-driven insights and continuous learning.
Løsninger

Find den rette AI-tilgang til din organisation

Køb, udvid, byg eller samarbejd for at opnå transformerende AI-fordele.
Køb færdigbyggede løsninger

Microsoft 365 Copilot

Transformer arbejdet med en kraftfuld AI-assistent med indbygget sikkerhed på virksomhedsniveau.
Få mere at vide
Udvid og tilpas

Microsoft Copilot Studio

Byg og tilpas AI-agenter for at udvide funktionerne i Microsoft 365 Copilot.
Få mere at vide
Byg dine egne løsninger

Microsoft Foundry

Design, tilpas og administrer AI-apps og -agenter i stor skala.
Få mere at vide
Find partnerløsninger

Microsoft Marketplace

Styrk din transformation inden for kunstig intelligens med AI-løsninger fra brancheførende partnere.
Få mere at vide
Udforsk AI-løsninger
CUSTOMER STORIES

Discover how organizations are using AI for customer service

  1. A blue and white logo with the text EAT.N Powering Business Worldwide.
  2. A close-up of a logo featuring a blue and yellow triangle with the text ABN AMRO.
  3. A blue logo against a white background.
A woman smiling with short hair.
A blue and white logo with the text EAT.N Powering Business Worldwide.
“We’re aiming to strengthen our customer support approach with Copilot for Service by using CRM insights to speed responses and improve the overall customer experience.”
Jason Pappas, Director of AI and Innovation, Eaton
Solutions
A woman smiling while holding a phone.
A close-up of a logo featuring a blue and yellow triangle with the text ABN AMRO.
“Microsoft’s leadership and innovation in the AI space led us to select Microsoft Copilot Studio.”
Bobby van Groningen, IT Lead, ABN AMRO Bank
Solutions
A man in a yellow shirt and blue jacket walking next to a white and red van with a red stripe.
A blue logo against a white background.
“We’re unlocking value and growth as technologies like generative AI proliferate at speed. … We’re on track to improve all key business processes with AI by 2025.”
Rohit Lakhotia, General Manager of Customer and Channel AI at Telstra
90 percent
Of employees using One Sentence Summary report time savings
Solutions
Back to CUSTOMER STORIES section
RESOURCES

Take the next step in your AI journey

  1.
A group of people sitting at desks and working on computers, with some wearing headsets.

Get the full scenario guide for resolving issues with Microsoft 365 Copilot

Learn how Copilot for Service can help service representatives diagnose and respond to issues.
Learn more
A person in a green shirt pointing at a laptop on a table.

Transform work with autonomous agents across your business processes

Streamline business processes, boost efficiency, and enhance customer experiences through AI-driven automation.
Learn more
A person wearing headphones and using a laptop.

See how Azure AI Foundry transforms customer service

Access the latest reasoning and foundation models and integrate AI agents into your apps with Azure OpenAI.
Learn more
Back to carousel navigation controls

Følg Microsoft

Surface Pro Surface Laptop Copilot til organisationer Copilot til personlig brug Microsoft 365 Udforsk Microsoft-produkter Windows 11-apps Kontoprofil Download Center Microsoft Store Support Returneringer Ordreopfølgning Genanvendelse Kommercielle garantier Microsoft Education Enheder til uddannelse Microsoft Teams til uddannelse Microsoft 365 Education Office Education Underviseruddannelse og -udvikling Tilbud til studerende og forældre Azure til studerende
Microsofts kunstige intelligens Microsoft Security Azure Dynamics 365 Microsoft 365 Microsoft 365 Copilot Microsoft Teams Små virksomheder Microsoft Udvikler Microsoft Learn Understøttelse af AI-markedspladsapps Microsofts tekniske community Microsoft Marketplace Microsoft Power Platform Softwarefirmaer Visual Studio Karriere Om Microsoft Nyheder om virksomheden Beskyttelse af personlige oplysninger hos Microsoft Investorer
Dansk (Danmark) Beskyttelse af personlige oplysninger om forbrugernes sundhed Kontakt Microsoft Beskyttelse af personlige oplysninger Administrer cookies Copyright & rettigheder Varemærker Om vores annoncer EU Compliance DoCs